I have heard of many horror stories about purchasing vehicles in the past, but to be honest i have never personally experienced one until my visit to Metropolitan Ford in Eden Prairie, Minnesota.
With our first visit we were handed off to 3 different sales people, none of whom seem to know much of anything about the vehicles they were selling. We came in prepared having done considerable research on the internet. We wanted a 2012 F-150 Platinum with the Ecoboost engine and maximum trailer tow. We wanted it to be the Platinum white tricoat for color.
First they tried to tell us the truck they had was with the maximum trailer tow when the sticker clearly showed it had a different axle. I had to take them to the Ford website to show them the specifications i was wanting.
They finally admitted I was right and said they would try to locate one. Coming back telling me there was only 2 left in the country and Ford stopped taking orders for the 2012. They would need my credit card to pay for the transportation of one of the vehicles they found many miles away.
They then gave us their offer including what they would give us in trade for our 2004 2500 Silverado HD pickup. the offer was typed on a white piece of paper plain for all to see. They had the VIN number of our vehicle right there on the paper and the vehicle we were getting with the price difference spelled out.
2 weeks went by before the vehicle finally shows up. (the sticker showed the vehicle just arrived from the factory at a dealer less than 15 miles away.) We are getting ready to make the payment and the sales guy comes in and declares that it will be $3,000 more to make the deal because they thought our vehicle was a Diesel that we were trading in and it was Gas. Stating we lied to them.
When we pointed to the paperwork they gave us with the VIN # of our vehicle and description of our 2500 HD Chevy V-8 GAS truck... they said that the piece of paper could have been from anyone, it was not from them... The sales guy could not even look me in the eye when I asked him directly - John did you give me this paper the last time I was here? He said he didn't remember.
Yes they charged my Credit Card for transportation of vehicle for the transport. When i confronted them on that fraud they laughed at us.
Needless to say we did not buy the truck from them.
We left metropolitan ford and drove to another dealer who sold us what we wanted and was able to give us the fair price without hassle and they were able to locate our truck in 10 minutes.